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Diane Ciotta

Author, Accountability Speaker & Sales Trainer

Speaker's Fee Range : Contact SpeakInc for Fee
Travels From :   NJ

  Topics

Accountability Women Sales Customer Service Motivation Retail Entrepreneur Marketing

  Books

  Diane Ciotta Profile

Diane has been stimulating a variety of audiences for over 25 years with her unique ability to humbly relate to groups while offering a strong & sincere message of accountability.

After two decades in sales and sales management, Diane followed her entrepreneurial instincts and established Training Classics in 1989 as a sales refinement company committed to presenting integrity based techniques. She has impacted countless sales professionals around the country through her high-energy skills enhancement seminars.

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Diane Ciotta Profile
Diane has been stimulating a variety of audiences for over 25 years with her unique ability to humbly relate to groups while offering a strong & sincere message of accountability.

After two decades in sales and sales management, Diane followed her entrepreneurial instincts and established Training Classics in 1989 as a sales refinement company committed to presenting integrity based techniques. She has impacted countless sales professionals around the country through her high-energy skills enhancement seminars.

As a result of her positive influence and numerous keynote requests, Diane broadened her focus outside the preverbal sales training box and diversified her company doing business as: the Keynote Effect. Diane's philosophies for success have been published in over 60 US magazines & online as well as in her first book co-authored with renowned motivational speaker Brian Tracy, entitled Pushing To The Front.

Diane was born & raised and still resides in central Jersey with the love of her life, Tom and has two terrific sons & a sweet daughter-in-law.

Through a dynamic presentation style that combines Italian passion with Jersey sarcasm, participants are engaged and encouraged to make commitments to effect a positive change. Most commonly Diane is introduced without a pre-written intro (by request) based on her belief that: It's not about me... it's about them - I'm just the messenger!'

  Diane Ciotta Talk Titles

Get Out of Your Own Way

Get Out of Your Own Way
Regardless of where someone is geographically or who they are demographically, there are times when anyone can experience mental grid lock or physical checkmate. Perhaps they're suffering from analysis paralysis or are frozen with a fear of failure, professionally...personally- or both!

When people allow themselves the luxury of becoming stagnant- they risk becoming more accepting of things as they are and lose the inspiration to pursue greater goals. Often the justification for this temporary lack of motivation is the result of making an unfair comparison to others that are less fortunate or at a lower level of success. This is rationalization- and rationalizing is detrimental to both personal growth and professional accomplishment. In fact, to rationalize is to tell rational-lies!

P.ositive M.otivation S.trategies For...

P.ositive M.otivation S.trategies For Women
Recognizing females as being driven, yet sensitive and multi-tasking in nature adds terrific humor in the presentation of this P.ersonal M.otivation S.trategies (PMS) concept. The message encourages women to identify their aspirations both personally and professionally then take the initiative to achieve them- while maintaining a healthy life balance.

Through a mixture of Jersey sarcasm and Italian passion, female audiences are enlightened through laughter as typical female characteristics are combined with common sense principles creating an increased confidence. Being a woman means being a daughter and a granddaughter, maybe a sister, perhaps an aunt or a niece, hopefully a girlfriend...and maybe even a mother or mother-in law!

Women cherish every relationship in their life that being a female provides.

Too often though, women feel overworked, unappreciated, taken for granted or taken advantage of. Finding a healthy balance between giving and not depleting- due to an innate desire to please, is presented in a straight forward yet humorous message about boundaries in all things... except dark chocolate!

Sales Is A Sport... Professional Sell...

Sales Is A Sport... Professional Selling Is Art!
A professional sales process is not a debate, where there is a winner and a loser...but rather a mutually beneficial exchange. This can only be achieved by identifying prospects' needs and highlighting benefits of the appropriate products and services to meet those needs -- NOT by trying to force a square peg into a round hole. The results include positive & long-term relationships, upsell opportunities and recommendations! In a dynamic presentation style that combines Jersey sarcasm & Italian passion with years of professional sales training experience, this message presents proven successful techniques that emphasize integrity and encourage confidence, resulting in increased incremental revenue and enhanced account retention. Concepts Include: Initiating New Business Contacts Understanding The Need for The Need Mastering the language of W.I.I.F.M? Handling Objections Professionally Closing a Sale... Opening a Long-term Relationship

The sales process is often referred to as a negotiation, but when value is outlined in response to needs- very little persuasion is necessary to close. Anyone can participate as an amateur in sales as a sport... but only a true professional will be successful in the art of selling!

What's Your "IF"?

What's Your "IF"?
A well-known athletic apparel company's logo simplifies the act of just doing it! How different would this world be if everyone just did? In actuality, when it comes to inspiration; it's not a one-size-fits-all concept!

Different people are inspired by different factors, both personally & professionally. Identifying personal Inspiration Factors increases self-initiative; while determining the factors that inspire associates- improves interdepartmental interactions and enhances coaching opportunities.

Customer Satisfaction Takes More Than...

Customer Satisfaction Takes More Than Good Customer Service
The Customer is NOT Always Right, but...
...they always have the right to make the final buying decision!

Perhaps outstanding customer service is considered exceptional- because it is more often the exception than the rule these days. It's mind boggling to observe how often an employee responds to an inquiry from a prospective customer -- as if the request was an imposition. And it's not uncommon in a retail establishment, to overhear a potential buyer apologize for the inconvenience caused by their need for assistance!

  Topics

Accountability Women Sales Customer Service Motivation Retail Entrepreneur Marketing

  Books

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