What's NOT Being Said NEEDS to be...
What's NOT Being Said NEEDS to be Understood
The biggest fallacy regarding communication is that 100% of it exists within three categories: body language, tone, and words. This simply isn't true.
If that were the case, why do we still experience such an enormous amount of poor, ineffective miscommunication on a daily basis.? Perhaps it's because we fail to acknowledge, address, or assess what's not being said in a conversation.
Because much of our communication is expressed beneath the surface, it's important to recognize how we are influenced by what we see, hear, and say, and understand how we (and others) interpret that information. Our beliefs, experiences, judgments, and expectations heavily influence the way we communicate, yet those are aspects not frequently explored in our communication effectiveness.
If we're going to provide better service to our customers, to our staff, and to each other, we need a better understanding of what's happening beneath the surface. This is not your ordinary session on communication. It is challenging, educational, and entertaining as we explore the dynamics of human interaction.
At the conclusion of this presentation, the attendees will:
1. Uncover how their experiences, thoughts, beliefs and history influence what they say and do in a conversation
2. Recognize their inherent bias in listening, and how to adopt one specific listening lens that produces the best results
3. Learn specific words or phrases that trigger a listener in undesirable ways, often without the speaker every knowing it
4. Understand how best to connect with someone who appears disagreeable, agitated, or simply difficult
5. Learn how to use words that increase team creativity, morale, and performance