March 30th, 1981, six shots are fired from a handgun in 1.8 seconds. Four people are shot at near point blank range, one shot right between the eyes. This was the scene of the assassination attempt on the President of the United States- Ronald Reagan. In this practical keynote, we will dissect this near world changing event and illustrate how the communication failures that took place, are the same communication failures that occur in companies just like yours all throughout this country on a daily basis. We will discuss the communication tools necessary to not only prevent these failures from happening to you and your company, but how they will help you rise above your competition.

This dynamic presentation reminds the audience that they are their "Greatest asset." Many times we lose sight of the end goal and lose focus. This presentation is interactive and is guaranteed to leave your team with a renewed focus and commitment to the success of the organization.

The success triangle is a simple concept that works. Whether your team is customer service, sales, or manufacturing, they will leave this presentation knowing that success is no accident and that it is always on purpose! The success triangle presentation shares the three elements necessary to become successful on purpose. This is a must for any organization looking to maximize your potential.

In this presentation, Ray illustrates how life is simple; it's just not easy. By understanding basic concepts and principles that you can apply to your life immediately, you can accelerate towards your goals both personally and professionally.

Customer Service Is You!
It does not matter what kind of widget your company produces, or what type of information systems you manage, you are in the people business. If you are in the people business, then you are in the customer service business. Customer service is you, and it is the easiest service to provide. In this presentation, Ray will show you through real life examples and common sense how to provide exemplary customer service and set the standard that others will want to follow. Someone has to be a leader, why not you?

WORKSHOPS/BREAKOUT SESSIONS
*Workshop and breakouts can be from 1 to 4 hours based on your needs

Who do you think you are?
If you are responsible for building teams, problem solving, cultural diversity, successful selling, managing people, stress management or customer satisfaction, This workshop is for you. In this dynamic and entertaining workshop, participants will learn to identify their own personality style and that of their peers/customers. This identification is a crucial step in developing effective training styles, clear communication, and building positive relationships. Understanding how people think and what motivates them is the key to increasing productivity. When participants leave the workshop, they will have a working knowledge of personality recognition, and be able to apply this knowledge towards more effective communication skills.

GET-IT Together
This workshop is inspiring and "eye opening." There are people that want things to happen, people that let things happen, and people that make things happen. Through the use of the GET-IT acronym, we will discover what it means to take healthy risks, make good choices, and become empowered in all areas of life. Real life experience and humor make this an ideal workshop for anyone wanting to maximize their potential.

Breathing life into your life, It's great to be you!
This interactive workshop focuses on you and the five major systems of the body. Stress, productivity, happiness and even illness, can all be related to your ability to control your mind and body. In this session you will learn breathing techniques, stretching techniques and ways to "de-stress" yourself so you can be productive and operate at maximum efficiency. A great breakout session to re-energize participants.

Personal Safety Workshop for Women
Ray has provided this unique program to Universities, and companies for the last 15 years. This is a practical, interactive program that is broken into three basic sections: Observational skills, risk reduction measures, and skilled reaction. While this is a topic we would like to not think about, it is unfortunately, necessary. It is of paramount importance that individuals have a feeling of personal safety and security in their life if they are to function normally on a regular basis. This workshop is packed full of useful information, yet it is taught in a fun and comfortable atmosphere.

Mission 6 Leadership Program
Do you want to talk about leadership and change or do you want to do something about it? The mission 6 program is a program that challenges your people to make a difference and grow in their roles. The best way to develop leadership skills and conquer change is to practice it. This is a very interactive program that focuses on the individual and empowers people to take action.