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Robert Richman

Culture Architect & Keynote Speaker

Speaker's Fee Range : $20,000 - $30,000
Travels From :   CA

  Topics

Customer Service Entrepreneur Corporate Culture Branding Marketing Strategic Planning Social Media Team Building Leadership Public Relations Empowerment Change Innovation Executive Coachin... Employee Engageme... Workforce

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  Robert Richman Profile

Robert Richman has made a career out of helping Fortune 100 brands "WOW" their customers along with "wow'ing" their most important asset: their employees. Robert was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.

Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos' amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.

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Robert Richman Profile
Robert Richman has made a career out of helping Fortune 100 brands "WOW" their customers along with "wow'ing" their most important asset: their employees. Robert was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.

Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos' amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.

As one of the world's authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.

Robert helps companies build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.

Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University's Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.

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  Robert Richman Talk Titles

Built For Growth:

Built For Growth:
Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don't have to micromanage. Values-based companies have employees who manage and motivate themselves.

Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

Surprise and Delight Your Customers a...

Surprise and Delight Your Customers and Employees
Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight.

Zappos became known for being the #1 Customer Service brand according to American Express customers. Zappos delivers a 90% NPS average (Net Promoter Score).

Learn the secrets of creating a great experience from Robert Richman, the Culture Strategist from Zappos.

Culture Hacking

Culture Hacking
Culture Hacking is a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.

Audiences are excited to become culture hackers and often report making changes the very next day.

The Dynamics of Disruption

The Dynamics of Disruption
Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job are no longer the standard for a world-class company.

In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people's passion for their own jobs.

  Topics

Customer Service Entrepreneur Corporate Culture Branding Marketing Strategic Planning Social Media Team Building Leadership Public Relations Empowerment Change Innovation Executive Coachin... Employee Engageme... Workforce

More topics

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