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John DiJulius

Customer Service Speaker, Author, Consultant

Speaker's Fee Range : $20,000 - $30,000
Travels From :   OH

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Attitude Customer Service Empowerment Entrepreneur Inspiration Motivation Sales Best-Selling Author Employee Engageme...

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  John DiJulius Profile

John is redefining customer service in corporate America today. He didn`t read the books on customer service, he wrote them. Secret Service, Hidden Systems That Deliver Unforgettable Customer Service (AMACOM BOOKS 2003) and What`s The Secret? To Being a World Class Customer Service Organization (Wiley & Sons 2008). One of the most captivating and charismatic speakers today, John`s keynotes and workshops are used by the top, world-class customer service companies to provide unforgettable customer service every day.

As THE Authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-Fil-A and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

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John DiJulius Profile
John is redefining customer service in corporate America today. He didn`t read the books on customer service, he wrote them. Secret Service, Hidden Systems That Deliver Unforgettable Customer Service (AMACOM BOOKS 2003) and What`s The Secret? To Being a World Class Customer Service Organization (Wiley & Sons 2008). One of the most captivating and charismatic speakers today, John`s keynotes and workshops are used by the top, world-class customer service companies to provide unforgettable customer service every day.

As THE Authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-Fil-A and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models. He is the president and owner of John Robert`s Spa, named one of the Top 20 Salons in America. With multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories.

  John DiJulius Talk Titles

Secret Service

Secret Service
John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations. He then customizes back to your organization and gives you a system so you and your team can easily do the same, without reducing productivity.

What`s The Secret? (workshop)

What`s The Secret? (workshop)
This workshop covers the X Commandments To providing a World-Class Customer Experience. John shares how the best service organizations execute each of the commandments and then has your management team spend time creating similar systems that fit their organization. This workshop comes in different formats and is designed for your leaders to work together on creating the systems and processes the X-Commandments uphold to deliver World-Class Customer Experiences consistently.

Customer Experience Cycle (workshop)

Customer Experience Cycle (workshop)
After a customized Secret Service Keynote presentation, John puts all the attendees through the world renowned "Customer Experience Cycle." Teams from every department will define the critical "Service Defects" that need to be avoided; "Non Negotiable Experiential Standards" that should be executed consistently; and "Above and Beyond" opportunities that exist in each point of contact stage you have with your customers, clients, or patients, thus reducing the wide variation of customer experience delivered.

Service Vision (workshop)

Service Vision (workshop)
A solid service vision is the foundation of the business, it represents what the company stands for, why it exists, and how all employees can play a part in that vision. Without clearly drawing that connection, many times the vision becomes transitional and temporary.

Service Vision is the true underlying value of what your organization brings to your Customers, that provides a meaningful purpose for your team members. Business leaders today want their team members to be fully engaged in their work rather than going through the motions. Often team members do not see how their efforts help the organization succeed. It is usually because management has failed to demonstrate to team members the impact they have on those they serve.

A Service Vision will serve as your flight plan; providing everyone on board with a clear purpose of why the business exists. First and foremost every organization that provides superior service has a strong Service Vision that creates a clear direction for everyone in that business -- what an organization brings to the community and why your Customers buy from you that they -- couldn`t get elsewhere.

Experiential Tour (workshop)

Experiential Tour (workshop)
The workshop begins with a review of the six components of a customer`s experience used to define five star ratings and understanding experiential hospitality: an organization`s ability to recognize opportunities to exceed their customers` expectations.

You will visit several leading experience providers and compare service defects, standards and above and beyond opportunities expected of those typical in that industry and what these leaders are doing to break the mold and change expectations.

Then review your pre and post visit notes to discover the common themes seen and develop a plan to raise the bar, train your organization and create a paradigm shift in your industry.

  Topics

Attitude Customer Service Empowerment Entrepreneur Inspiration Motivation Sales Best-Selling Author Employee Engageme...

  Books

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