Success! Inquiry Successfully Submitted

Mike Wittenstein

International Experience Designer

Speaker's Fee Range : Contact SpeakInc for Fee
Travels From :   GA

  Topics

Strategic Planning Creativity Customer Service Marketing Leadership Team Building Branding Retail Social Media Innovation Executive Coachin... Technology / IT

More topics

  Mike Wittenstein Profile

Mike has been a catalyst for customer experience design and strategy around the world. He completely understands how to bridge the gap between data gathering and new experiences. Mike Wittenstein is a global speaker, practicing customer experience designer, and consultant.

For over 20 years, he has been helping businesses navigate big changes with results that show on the bottom line. But, the focus isn`t on the balance sheet. The focus is shifted to the human element, which ultimately creates value for the customer, the employees and the shareholders.

Read More
Mike Wittenstein Profile
Mike has been a catalyst for customer experience design and strategy around the world. He completely understands how to bridge the gap between data gathering and new experiences. Mike Wittenstein is a global speaker, practicing customer experience designer, and consultant.

For over 20 years, he has been helping businesses navigate big changes with results that show on the bottom line. But, the focus isn`t on the balance sheet. The focus is shifted to the human element, which ultimately creates value for the customer, the employees and the shareholders.

Mike discovered how to hit that `triple bottom line` as IBM`s eVisionary where he launched their first Customer Experience Practice. Since then, he has developed a commercial-grade toolset that reliably replicates breakthrough results. Mike`s firm, Storyminers, helps clients learn and apply the tools.

Mike`s storytelling style is collaborative, engaging, and practical. He supports vivid real-world examples with behind-the-scenes details so that people can put what they learn to use right away.

Sometimes, timing, geography, or project economics dictate a webinar. Mike really knows how to connect with people whether they are in the same room or on the other side of the planet.

Journey Mapping

  Mike Wittenstein Talk Titles

The "Apple-Ization" of Retail

The "Apple-Ization" of Retail
Learn valuable foundation principles you can apply to make your own business`s experience better as Mike reverse engineers the Apple brand for you. This topic can include interactive exercises and runs 45-90 minutes.

Anticipation: The Highest & Most Prof...

Anticipation: The Highest & Most Profitable Form of Service
Anticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer`s experience without breaking the bank. This topic can include interactive exercises and runs 45-60 minutes.

Service Innovation

Service Innovation
Make your business best at what your customers want most! Mike will introduce your audience to service design and systems thinking, the two primary tools at the core of successful innovation. This hands on topic includes 1 or 2 interactive exercises and runs 60-120 minutes.

B2B Customer Experience

B2B Customer Experience
Businesses don`t buy from you, people do buy from you. B2B companies are leapfrogging their competitors by using customer experience design to introduce value for their clients in new ways. This topic is customized and runs 45-60 minutes.

Other Titles

Other Titles
How Experience & Story Are Two Sides Of The Same Coin:
In this informative introduction to customer experience, Mike explains how to begin with the story the client would want to tell-then work backwards toward the experience design that makes it possible. This topic is a great introduction if you`re serious about CX but haven`t committed yet. It runs 45 minutes or longer for Q & A.

Executive Roundtable:
For leadership teams just embarking on a customer experience project, trying to figure out where to go from here or create alignment, Mike uses a client-vetted, structured outline to get the conversation going. Mike`s boardroom skills are catalytic. This engagement works best in 30-180 minutes.

  Topics

Strategic Planning Creativity Customer Service Marketing Leadership Team Building Branding Retail Social Media Innovation Executive Coachin... Technology / IT

More topics

Top Footer

Sign Up for Industry News

Contact Us

1-858-228-3771
SpeakInc.
10680 Treena Street, Suite 230
San Diego, CA 92131

Find Out More

Speakers
Topics
 
 
 
×
Add all speakers of interest, then click Request Fee and Availability