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Nancy Friedman

"The Telephone Doctor", Customer Service Trainer

Speaker's Fee Range : $10,000 or Less
Travels From :   MO

  Topics

Inspiration Motivation Empowerment Attitude Peak Performance Motivation Success Customer Service Communication

  Books

  Nancy Friedman Profile

As one of America's most asked back speakers, Nancy's programs are sought out by those who want to raise the bar in customer service as well as their revenue.

A unique motivational and humorous presenter, Nancy's programs fit all industries and job titles. Her laugh out loud, dynamic presentations have been presented in dozens of countries around the world. Her topic of sales and customer service is universal.

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Nancy Friedman Profile
As one of America's most asked back speakers, Nancy's programs are sought out by those who want to raise the bar in customer service as well as their revenue.

A unique motivational and humorous presenter, Nancy's programs fit all industries and job titles. Her laugh out loud, dynamic presentations have been presented in dozens of countries around the world. Her topic of sales and customer service is universal.

Oprah, The Today Show, CBS This Morning, CNN and Fox News are just a few of the national shows she's appeared on over the years. Named one of the 25 most influential businesswomen in St. Louis, Nancy's common sense and down to earth material makes great sense.

The author of 8 books on communications, sales and customer service, Nancy's articles have appeared in the Wall Street Journal and USA Today, as well as dozen of other publications.

Nancy will inspire and motivate you and leave you with material you will use the rest of your life. Her programs are high-energy, high in content, and best of all, high-results.

  Nancy Friedman Talk Titles

Hell Hath No Fury Like a Customer Sco...

Hell Hath No Fury Like a Customer Scorned
The Five Forbidden Phrases
What are those wicked little phrases that instantly turn your customers off? They frustrate, they annoy, and they cost you business. As Nancy delivers the Telephone Doctor's famous FIVE FORBIDDEN PHRASES, you'll recognize them right away. Learn how to permanently banish them from your vocabulary, and replace them with powerful phrases that build customer loyalty and increase your sales. This content-rich program is designed to get your customers swearing BY you, not AT you!

Are You Really Engaged?

Are You Really Engaged?
The Golden Nuggets of Sales & Service
Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren't handled just right, all that money is wasted.

Enter ...Nancy Friedman, the Telephone Doctor, subject matter expert on her topics of sales, communication skills and customer service. She packs this session with her unique insights and techniques to ensure you never waste another dollar of your marketing budget. Nancy helps companies who want to leverage their customer service.

Each NUGGET is designed to capture more business and keep the customer – on the phone or in person.

Nancy delivers brilliant telephone sales and customer service techniques for your business. This particular program happens to be a "Nancy favorite" too, because it's different every time. You just never know what's gonna' happen.

Prizes and surprises throughout! You'll be laughing and learning the whole time.

7 Traits of A Successful Leader

7 Traits of A Successful Leader
Can You Grow & Change Like a Leader?
How do you handle growth and change? What about bad news? Or other obstacles that come your way? Does "Apathy" sound familiar? In this program, keynote speaker Nancy Friedman shares how to handle growth and change with grace, and uncovers the strategies behind these 7 leadership traits:
•Choose Your Attitude In Advance
•Visualize Success
•Demonstrate Humor, Energy and Enthusiasm
•Resist Negative Tendencies
•Be a "Whatever It Takes Person"
•Embrace Change; Expect It and Accept It
•Be Grateful For What You Have

Telephone Inquiries Are Not Always Ab...

Telephone Inquiries Are Not Always About Price
How to Navigate the Call
How much is that doggie in the window? You may recognize that as an old song, but it's still a current question. If you get price-shopped, this is a great program for your audience. You see, most people ask about pricing because that's all they know to ask. It's normally not really what they need at the first breath.

Whether on the phone or in person, if your employees (or you) are giving away price estimates and not getting anything in return (like a name or an appointment), that's a lost opportunity and possibly a lost sale. Nancy is an expert at engaging the contact, getting names, and gathering information. She will help you get more appointments and eventually more sales!

Other Titles

Other Titles
The Entrepreneurial Edge
Stumbling blocks. Most everyone encounters them, whether they happen in your personal life or on your career path. But it's how you handle these situations that will set you apart.

Through the story of how Telephone Doctor came to be, you'll learn how the basic entrepreneurial spirit carried one dream into reality, and how you can gain the entrepreneurial edge.

How to be an Island of Excellence in an Ocean of Mediocrity
10-Point Self-Assessment Quiz

Sales & Communication Skills A to Z

Email Matters: The Art of Better Communications

The Five MUSTS of Selling to Women

12 Hot "Cold Call" Techniques

Customer Service 411: Eight Killer Words

The Customer Experience Defined

Common Sense Customer Service is NOT Really So Common!

  Topics

Inspiration Motivation Empowerment Attitude Peak Performance Motivation Success Customer Service Communication

  Books

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