Building Trust When Communicating Gets Crtical
Like it or not, our professional relationships are impacted -- positively or negatively -- by the ability to communicate. Customers are won or lost. Employees are encouraged or de-m...
6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
Customer service professionals can be successful even in the most difficult service circumstances -- if they practice six key service strategies. In this eng...
The 11 Ground Rules to Common Sense Leadership
There are just some things every leader ought to know -- like how to earn an employee`s respect, how to be truthful, how to make good decisions, how to motivate others -- how to be ...
A seasoned leadership expert, keynote speaker, and author, Phillip Van Hooser is passionate about developing intentional leaders who can effectively engage and empower their employees to deliver powerful results.
Early in his career, Phil realized that at the heart of any worthwhile success— large or small — was the influence and impact of individual leaders. Determined to be a leader who made a difference, he immersed himself in the study of leadership and developed a process that can help anyone be a more effective leader.
Sell Your Ideas, Build Your Influence, Grow Your Opportunities
[Business Communication]
Being heard is about more than just getting what you want. It's about approaching decision-makers in a way that sparks their interest and causes th...
Building Trust When Communicating Gets Crtical
Like it or not, our professional relationships are impacted -- positively or negatively -- by the ability to communicate. Customers are won or lost. Employees are encouraged or de-motivated. Our netw...
6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
Customer service professionals can be successful even in the most difficult service circumstances -- if they practice six key service strategies. In this engaging account of P...
The 11 Ground Rules to Common Sense Leadership
There are just some things every leader ought to know -- like how to earn an employee`s respect, how to be truthful, how to make good decisions, how to motivate others -- how to be taken seriously as...
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